Get Help
Help yourself to our extensive documentation on OIT-supported software and services. Our documentation is organized by service. Simply look for the "Get Help with..." heading on every page.
1. Submit a Help Request
Use our simple online form to submit a Help Request or update a previous request.
Submit a Help Request
2. Chat with a Consultant
For immediate assistance, chat with a Help Desk Consultant. Chat is available during the Help Desk's normal business hours (8:30 a.m. - 5:00 p.m., Monday - Friday).
No consultants are available for chat at this time.
3. Call (or stop by)
OIT Help Desk staff are available for telephone and walk-in help.
413-545-9400
A109 LGRC
8:30 a.m. - 5:00 p.m., Monday - Friday
--or--
Visit the Learning Commons
Main Floor, W.E.B. Du Bois Library
See the Learning Commons Web Site (www.umass.edu/learningcommons/) for hours.
